As part of theirsincere efforts to further support and protect their policy holders, Sri Lanka’s fastest growing life insurer Softlogic Life, recently launched a completely free,24/7 healthcare service, ‘Call a Doctor’, to enable their customers and employees to consult the expertise of qualified, experienced doctors via a phone call at any time.
Further, upon the instruction of a doctor, the ‘Call a Doctor’ facility enables customers to get medicine delivered to them in these times of uncertainty. Policy holders and employees can also gain assistance with locating the nearest hub to conduct PCR tests that are prescribed by doctors, reimburse PCR test costs according to policy terms and seek support with hospitalization requirements. All such services are being provided based on availability, with strict consideration to the prevailing government regulations and guidelines.
“As the pandemic continues to disrupt the everyday lives of our customers we are pleased to launch this digital healthcare facility for those who are anxious about their health and need to reach out to a doctor. ‘Call a Doctor’ focuses on ensuring continuity of care amid strict movement restrictions, by leveraging the power of telemedicine and digital channels. The pandemic has proven the essential value of telehealth as hospitals and treatment centers become overwhelmed and social distancing has become the order of the day. It particularly allows patients stuck in vulnerable areas to access the healthcare they really require. Softlogic Life will continue to stand by all our stakeholders and the healthcare community as we face this health crisis with the power of innovation and empathy for one another,” Softlogic Life Managing Director, IftikarAhamed stated.
As social distancing and movement restrictions become more prevalent due to the rapidly progressing pandemic in the country, the demand for telehealth services had seen a spike to meet the physical and mental needs of people. In such a context, ‘Call a Doctor’ was launched as a timely initiative to empower those who look to Softlogic Life for protection.