ComBank’s pioneering ePassbook goes multilingual

The Commercial Bank of Ceylon has announced that ‘ComBank ePassbook’ – Sri Lanka’s first digital passbook – is now operable in Sinhala and Tamil in addition to English, to furtherencouragedigital banking habits and improve the customer experience.

An upgrade to the app enables Commercial Bank customers to select the language of their preference to view their banking transactions and access all services offered by theComBankePassbook.

The move to make the ComBank ePassbook trilingual was embarked upon to enable all customer segments of the bank to go digital and to improve digital financial inclusivity, the Bank said.

In 2020, the ComBank ePassbook was upgraded to include self-registration capabilities, real-time transaction notifications, and a biometric login feature that enables account holders use the app via face ID and fingerprint without having to type in the password at every login. Notably, ComBankePassbookApp download increased by 150,000within six months of the launch of the self-registration feature.ComBank ePassbook has users in more than 200 countries, averaging more than 10,000 active users per 30 minutes and has over 1 million customer registrations, the Bank said.

Another upgrade enabled users to subscribe and unsubscribe Current Accounts, Savings Accounts, and Credit Cards in their ComBank ePassbook application.It also facilitated users to view their Current and Savings account details with unlimited transaction history,including information on unrealised cheques, account holds and the total overdraft limit for current accounts; launch searches in their Accounts and Credit card transactions by description, amounts and date ranges;and view credit card subscriptions, current billing cycles, and credit card eStatements for the past two years.

Additionally, information on current interest rates, exchange rates, Bank branches, and privacy policy is accessible via the application. Users can also conveniently locate ATMs closest to them by referring the ComBank ePassbook.

This mobile application provides access to details of Savings, Current, NRFC, RFC accounts and Credit Cards on Android and iOS powered mobile devices and acts as a single repository for multiple accounts enrolled by an account holder, with the capability to view each account separately.ComBankePassbookiOS mobile application is operable as a desktop application on the latest MacBooks too.

The ComBank ePassbook was introduced in 2016 as a pioneering product of Commercial Bank, revolutionising the concept of the “Passbook” to customers. It was the first digital passbook in Sri Lanka’s and South Asia’s banking industry.The application is provided free of charge and provides instant access to the customer’s accounts through a Smartphone, dispensing with the requirement of holding a physical passbook or obtaining any paid banking facility such as Online Banking or Mobile Banking for inquiry purposes of customers.

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