Over the summer travel months of July and August, Emirates handled nearly 1.2 million customers at its hub, compared to 402,000 customers during the same period in 2020, highlighting the safe and smooth resumption of international travel to and through Dubai.
In fact, in 2020, Emirates was the largest international airline carrying over 15.8 million passengers, according to IATA’s latest World Air Transport Statistics 2021.
Since Dubai re-opened to international visitors, Emirates has gradually restored its network and flight schedules from just a handful of cities in July 2020 to over 120 destinations today, with more flights to be layered onto over 20 Emirates routes by October.
Always aiming to provide the best possible travel experience, particularly during a turbulent time for international travel, Emirates has continued to deliver innovative new customer services, ensure the health and safety of its customers and employees, and provide the most updated travel information for customers across the world.
These investments over the past 12 months have enabled Emirates to facilitate the resumption of travel, while enhancing customer experience.
Accelerated digital innovations – Biometrics, self-service check-in kiosks
In 2019, Emirates began testing and implementing biometric technology at various customer journey touchpoints at the airport. In the past year, the airline fast-tracked its biometric technology roll-out and today, Emirates has over 30 biometric cameras in active operation at its Dubai airport hub, including at check-in counters, at the entrances of its First and Business Class lounges, and select boarding gates.
Since implementation, over 58,000 customers have used this convenient, contactless and secure verification option to access the Emirates Lounge, and more than 380,000 customers have used biometric gates to board their flight.
Latest travel requirements – COVID-19 travel information hub, IATA Travel Pass, integration with UAE Health Authorities
In an environment where travel requirements change daily at country, region or airport level, Emirates has pulled out all stops to provide the latest information to its customers.
Tapping on its global network and teams on the ground to collect and verify the latest entry requirements for each destination, Emirates’ COVID-19 information hub, updated at least once daily, has become one of the top authoritative sources of information for travellers.
Health and safety
Throughout the past year, Emirates had worked closely with the authorities and its aviation partners to ensure the health and safety of all travellers and employees at the airport, even as health protocols continually evolved across the world.
Even before the World Health Organisation officially declared COVID-19 a pandemic, Emirates had already implemented enhanced cleaning and disinfection protocols at all its customer touchpoints at the airport and onboard. At the airport, Emirates also installed protective shields at all check-in counters and implemented physical distancing in all areas.
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